Refunds Policy

RETURNS POLICY

Cancellation Rights

Consumers have the right to cancel orders for goods or services that have been placed on dallaswear.com for up to 14 working days after the date on which the item(s) are delivered. This is called the 'cooling off period'.

This right does not apply to certain items such as:

• any appliance that is made from materials that may be distorted if worn
• any item which requires us to provide a service before approving the item for supply - provided that we have begun to provide the service with your agreement.
• Any item that is made or customised to order.

To exercise your cancellation right, you should follow the instructions in 'How to Return Items' below.

You have a legal responsibility to keep the items in reasonable condition and in your possession until they are returned to us. This includes, for example, keeping any hygiene seals and clear plastic wrappings in place.

IMPORTANT NOTE

Your rights under the Distance Selling Regulations are to have the opportunity to inspect items you receive from us. Unless it is necessary to remove any hygiene seal or wrapping to inspect or assess an item, removal of such packaging shall be deemed to constitute a failure on your part to keep the items in reasonable condition and you will be in breach of your legal obligations. We are entitled to exercise our statutory rights in recovering any losses we incur in this respect.

Once we receive notice from you that you wish to cancel your order, we will refund the purchase price for that item, together with the packing and postage/delivery charge you paid to us for that item (if any). If you paid for one of the special delivery options, such as Next Day Delivery, we will only refund the basic delivery charge that would have been payable for that item. You will have to pay the cost of returning the item to us.

If you wish to cancel an item after the cooling-off period, provided you return the item to us within 14 days of the end of the cooling-off period and in re-sellable condition, we will refund the purchase price you paid for that item. We will not refund the packing and postage/delivery charge you paid to us for that item and you will have to pay the cost of returning the item to us.

Please note, Dallaswear Partners have their own terms of business and procedures for exercising cancellation rights. If you purchase an item or service from a Dallaswear Partner, you should check your rights before placing your order.